When will my order be processed?
Orders are typically processed within 1–3 business days after payment confirmation. Processing time is separate from delivery time.
How long does shipping take?
For United States deliveries, estimated transit after dispatch is 7–21 business days for available methods. Express does not guarantee delivery within 2–4 business days. These are estimates, not guarantees. See our Shipping Policy for details.
How much is shipping?
For United States addresses, Standard shipping is $3.99 USD below $49 USD and free for eligible orders of $49 USD or more; Express shipping is $5.99 USD. Checkout is currently configured for United States delivery addresses only.
Can I cancel my order?
Email service@merryoakly.com as soon as possible, ideally within 48 hours after ordering. Cancellation depends on whether fulfillment has started and is not guaranteed after dispatch. See our Shipping Policy and Return & Refund Policy.
What if an item arrives damaged, incorrect, or missing?
Contact us with your order number and photos where relevant. Report visible transit damage as soon as practical, ideally within 7 days, to help us investigate; this does not shorten your rights. If we made a fulfillment error or the item is damaged, defective, or materially different from its listing, we will provide an appropriate solution at no additional cost to you.
Can I return a product?
Eligible items may be returned within 30 calendar days after delivery. For a preference-based return, the customer pays suitable return shipping. Contact us before sending anything; our registered business address is not the return destination. Read the Return & Refund Policy for conditions and instructions.
When will I receive a refund?
After a return is received and inspected, approved refunds are issued to the original payment method within 5 business days. Your payment provider may take additional time to post the credit.
Where should I send a return?
Do not send a return to the business registration address shown on this site. Email us with the order number and the item first; after reviewing the request, we will provide the appropriate return location and instructions.
Can I change my delivery address?
Contact us promptly with your order number and the correct address. We will check the order's fulfillment status, but cannot guarantee a change once dispatch has begun. See the Shipping Policy for delivery details.
Which payment methods can I use?
Available methods appear at checkout for the order and delivery address. Do not send card information by email. Read Payment Information if a payment seems unsuccessful or duplicated.
Where can I find product details?
Each product page shows the intended use, included item, photos, and the product information currently available. If a measurement or compatibility detail is not listed, contact us before ordering rather than assuming it.