Return & Refund Policy

We want your kitchen tools to arrive as described and in good condition. Contact us first so we can give you the correct return instructions.

Return Window and Eligibility

Eligible items may be returned within 30 calendar days after delivery. For a change-of-mind return, items should be unused, in their original condition, and returned with original packaging and included accessories. This condition does not limit your rights if an item is faulty, damaged, incorrect, or materially different from its description.

How to Request a Return

Email service@merryoakly.com with your order number, the item, your reason, and photos or videos where relevant. We will review the request and provide return instructions. Do not send returns to our registered business address; we will provide the appropriate return location after approval.

What happens after you contact us

We will review the order and the reason for the request, then explain whether an item should be sent back and provide the appropriate destination and packing instructions. Keep a copy of your return tracking until the matter is resolved. An unapproved parcel sent to the registered business address may not reach the correct return facility, so please wait for our instructions.

Cancellation Requests

If you need to cancel an order, contact us as soon as possible, ideally within 48 hours after placing it. Cancellation depends on the order's fulfillment status and is not guaranteed after dispatch. We do not charge a blanket cancellation fee. If we cancel an unfulfilled order, we refund the original payment method. Your applicable consumer rights remain unaffected.

Return Shipping

For preference-based returns, the customer pays suitable return shipping unless we agree otherwise. If an item is damaged, defective, incorrect, or materially different from the listing, we will provide an appropriate replacement, refund, or return solution at no additional cost to you. Please report transit damage as soon as practical, ideally within 7 days, to help us investigate; this recommendation does not reduce your existing rights.

Damaged, incorrect, or missing items

Tell us what happened and include your order number, the item concerned, and clear images of the item and packaging where useful. We will review the information and provide a suitable solution. Reporting visible transit damage within 7 days helps us investigate with a carrier, but it is not a deadline that removes applicable consumer rights.

Refunds

After a return is received and inspected, we will let you know the outcome. Approved refunds are issued to the original payment method within 5 business days after the returned item has been received, inspected, and approved. Your payment provider may take additional time to post the credit.