At Merryoakly, product prices are displayed in USD. The checkout shows the available payment methods for your order and supported delivery address, together with the product subtotal, applicable shipping charge, and any other amount calculated before you place the order. Please review that total before paying.
Checkout and payment safety
Payment details are entered through the secure checkout provided for this store. We do not ask customers to send complete card numbers, card security codes, passwords, or bank-login details by email or phone. If someone requests those details while claiming to represent Merryoakly, do not send them; contact us through the details on this page.
Payment confirmation
After an order is placed, the confirmation details are sent to the email provided at checkout. If the confirmation does not appear, check the address used and your spam folder before contacting support. Include the approximate order time and the email you entered, but never send complete payment-card details.
Payment questions
If checkout reports an unsuccessful payment, please check any on-screen message before trying again. A pending authorization shown by a bank is not always a completed charge. If you believe you were charged twice or need help identifying a transaction, contact service@merryoakly.com or +852 2851 3180 with your order number, transaction date, and a description of the issue. We will review the store-side order information and explain the next step. Your payment provider may also be able to clarify a pending authorization.
Questions about cancellations or refunds are covered in our Return & Refund Policy. Approved refunds are returned to the original payment method according to that policy; your provider may take additional time to display the credit.