We want you to know how an order will be handled before you pay. Available shipping methods and the charge for your delivery address are shown at checkout.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed. Processing is separate from transit time. If an item cannot be dispatched as expected, we will contact you.
Shipping rates
For United States addresses, Standard shipping is $3.99 USD for eligible orders below $49 USD. Standard shipping is free for eligible orders of $49 USD or more. Express shipping is $5.99 USD. The applicable rate is calculated from the order value and shown at checkout before payment.
At present, checkout is configured for United States delivery addresses only. We do not currently offer checkout shipping methods to other countries.
Estimated delivery after dispatch
For United States deliveries, estimated transit after dispatch is 7–21 business days for available methods. Standard and Express are checkout service options; the Express label does not guarantee arrival within 2–4 business days. These are estimates, not guaranteed arrival dates. Carrier, customs, weather, and peak-season delays can affect arrival.
How delivery estimates work
The processing window begins after payment confirmation; the delivery estimate begins after dispatch. A shipping option's name and price do not override the estimated transit window stated above. If a carrier or route becomes unavailable for an order, we will contact the customer instead of silently substituting a materially different service.
The checkout total is the amount to review before placing an order. If an address is not eligible for the methods currently offered, checkout will not present a valid shipping method for it. Do not assume that a displayed product price includes shipping or any tax shown separately at checkout.
Fulfillment and tracking
Orders may be fulfilled from our own or partner facilities depending on stock and destination. We do not claim that every order ships from a local warehouse. When tracking is available, we email a dispatch confirmation with tracking information.
Delayed, missing, or damaged deliveries
If tracking has not updated for an extended period, a parcel is marked delivered but cannot be found, or your order arrives damaged, email service@merryoakly.com with your order number and any useful photos or tracking details. Please report visible transit damage as soon as practical, ideally within 7 days, to help us investigate; this recommendation does not reduce your consumer rights. We will investigate and offer an appropriate resolution. Handover to a carrier does not end our customer-support obligations.
When a parcel needs attention
Please check the delivery address in your confirmation email. If you notice an address mistake, tell us promptly and include the order number; a change may not be possible after fulfillment starts. For a parcel marked delivered but not found, check the carrier notice and safe drop-off locations, then contact us so we can review the tracking and help investigate. You do not lose your rights merely because a tracking page says delivered.
Cancellation requests
If you need to cancel, contact us as soon as possible, ideally within 48 hours after ordering. Whether cancellation is possible depends on the order's fulfillment status; we cannot guarantee cancellation after dispatch. We do not charge a blanket cancellation fee. Your applicable legal rights remain unaffected.